Healthcare consumers expect the same speed, convenience, and transparency from medical billing that they experience in other parts of their financial lives—but many healthcare organizations are still relying on processes that create unnecessary friction.

In this episode of the Billing Blueprint Podcast, we explore how improving patient payment accessibility can help practices make billing easier to understand, easier to access, and easier to pay. From pre-visit cost communication and hybrid statement delivery to digital wallets, payment plans, financing, two-way messaging, automated reminders, and integrated collections, we break down the tools helping healthcare organizations create a more connected financial journey.

The episode also examines why billing friction can delay payments, increase administrative work, and even affect patient loyalty. You’ll hear how confusion, affordability challenges, and disconnected systems can prevent patients from resolving balances—and how a more unified approach can help remove those barriers.

Tune in to learn how greater patient payment accessibility can give patients more flexibility and clarity, reduce unnecessary billing friction, and help healthcare organizations move from fragmented financial workflows to a more seamless, consumer-friendly payment experience.

Transcript

Narrator: 00:01 Welcome to the Billing Blueprint Podcast, your go to resource for innovative medical billing solutions. Each episode we explore the latest industry trends and share proven strategies to help your practice, streamline operations and get paid faster. Now here are your hosts, Brad and Sarah. 

Brad: 00:23 So I want you to picture the last time you bought something online. 

Sarah: 00:27 Oh, yeah. 

Brad: 00:27 Right. Like you’re scrolling on your phone, see an item you need, you tap a button and. 

Sarah: 00:33 Face ID scans your face. 

Brad: 00:34 Exactly. Your phone scans your face and the whole transaction is just, well, completely finished. 

Sarah: 00:38 Takes what, three seconds? 

Brad: 00:40 Yeah, literally three seconds. And then two days later, a box just magically shows up on your porch. 

Sarah: 00:45 It’s completely seamless. 

Brad: 00:46 It really is. But now I want you to take that feeling, you know, that modern convenience, and compare it to the last time you received a medical bill. 

Sarah: 00:55 Wow. Yeah. That is a jarring contrast. Right. It’s like you’re suddenly stepping out of the 21st century and into, I don’t know, a system that still relies on paper and manual verification. 

Brad: 01:06 And just an incredible amount of delayed processing. 

Sarah: 01:09 Exactly. 

Brad: 01:10 I was thinking about it, and it’s almost like trying to order an Uber on your app, getting a guaranteed price and a driver in two minutes. 

Sarah: 01:17 Sure. 

Brad: 01:17 But then for healthcare, it’s like you’re forced to hail a cab in the pouring rain. 

Sarah: 01:21 While trying to read a paper map at the same time. 

Brad: 01:23 Yes, exactly. You’re standing there with a map, getting soaked. It’s just a completely different era of consumer experience. 

Sarah: 01:30 That analogy actually captures the underlying mechanism pretty perfectly, though. 

Brad: 01:34 You think so? 

Sarah: 01:35 Yeah, I mean, what you’re describing is basically the invisible architecture of healthcare revenue cycles. 

Brad: 01:40 Which is exactly what we are pulling apart today for this deep dive. We’re digging into a recent industry breakdown. It’s by BillFlash, and it’s titled “Patient Payment Experience: Modernizing Billing.” 

Sarah: 01:52 It’s a great report. 

Brad: 01:53 It really is. We are going to explore how the healthcare industry is, frankly, desperately trying to catch up to the expectations that you and I just naturally have as consumers now. 

Sarah: 02:02 Right, that Amazon-level expectation. 

Brad: 02:04 Exactly. We’ll be looking at the hidden costs of friction in medical billing and the technology they’re using to bridge that gap. So what does this all mean? I mean, how did we end up with a system where the actual clinical care relies on cutting-edge, life-saving science, but paying for that care relies on, like, an archaic paper trail? 

Sarah: 02:24 Right. It actually stems from this really deep historical separation between clinical care and the administrative business side. 

Brad: 02:31 Oh, interesting. 

Sarah: 02:32 Yeah. For decades, the medical field just viewed the actual healthcare as entirely divorced from the financial reality of providing it. 

Brad: 02:39 Like they were two different worlds. 

Sarah: 02:40 Exactly. But for you, the patient, it’s all one continuous experience, right? 

Brad: 02:45 Of course. 

Sarah: 02:46 Your expectations as a consumer don’t suddenly rewind 20 years just because you walked into a clinic. 

Brad: 02:51 No, you still expect things to just work. And the data in this report shows just how broken that separation really is today. 

Sarah: 02:57 Oh, the numbers are wild. 

Brad: 02:59 They really are. It notes that 44% of consumers actually struggle to complete medical payments specifically because of friction. 

Sarah: 03:05 Right. Friction. 

Brad: 03:07 And friction isn’t just about feeling mildly annoyed, you know, it means confusing interfaces or. 

Sarah: 03:12 The lack of preferred payment methods. 

Brad: 03:14 Yes, like not being able to use Apple Pay or a digital wallet. Or just generally making it difficult to access the basic info you need to actually pay the balance. 

Sarah: 03:22 What’s fascinating here is the cascading economic effect of that friction. 

Brad: 03:26 What do you mean? 

Sarah: 03:27 Well, we tend to view a clunky billing portal as just a minor inconvenience, you know, for the user. 

Brad: 03:32 Sure, it’s just a bad website. 

Sarah: 03:34 Right. But it actively harms a medical practice’s bottom line. When you introduce friction, patients freeze. 

Brad: 03:40 They just stop. 

Sarah: 03:41 Exactly. They delay payment. And that drag on cash flow means the practice now has to spend money to chase money. 

Brad: 03:48 Oh, wow. I didn’t even think about that. 

Sarah: 03:50 Yeah, administrative costs just skyrocket. You’ve got staff spending hours calling patients, printing second notices, manually reconciling accounts. 

Brad: 03:58 All because the website was confusing. 

Sarah: 04:00 Pretty much. And beyond that, the report highlights that nearly 60% of patients would consider leaving a provider simply because of a poor billing experience. 

Brad: 04:09 60%. That is a staggering vulnerability for these businesses. 

Sarah: 04:13 It really is. 

Brad: 04:14 I mean, you could have a doctor who is just a phenomenal diagnostician, right? Someone who effectively cures you. 

Sarah: 04:21 Yeah. 

Brad: 04:21 But because their billing department sent you a convoluted, unreadable paper statement, you just take your business elsewhere. 

Sarah: 04:28 Because trust is fragile. 

Brad: 04:29 Right. 

Sarah: 04:30 The goal outlined in this breakdown isn’t to turn healthcare into, like, a retail shopping spree. 

Brad: 04:34 Nobody wants that. 

Sarah: 04:35 No, it’s not about commercializing the doctor-patient relationship. It’s simply about removing the artificial barriers to settling the financial structure side of the visit. 

Brad: 04:44 Okay, right. But to actually fix that, it seems like you can’t just change the font on the invoice. 

Sarah: 04:49 Definitely not. 

Brad: 04:50 You have to fundamentally change when the conversation about money even happens. Which I guess brings us to the first major systemic shift in the report. Pre-visit transparency. 

Sarah: 05:00 Yes. 

Brad: 05:01 We’re moving from a system that is entirely reactive to one that’s proactive. 

Sarah: 05:06 Historically, the timeline of healthcare billing has been, well, completely backward compared to literally any other industry. 

Brad: 05:12 How so? 

Sarah: 05:13 Well, you receive the service first, right? 

Brad: 05:15 Yeah. 

Sarah: 05:15 Then behind the scenes, medical coders translate your human ailments into these highly specific alphanumeric codes. 

Brad: 05:21 Sounds like a whole other language. 

Sarah: 05:22 It is. And then those codes are sent through clearinghouses to check for formatting errors. And then they finally land on the desk of your insurance company for a process they call adjudication. 

Brad: 05:32 Adjudication. 

Sarah: 05:34. Okay… Right. So the insurer decides what they cover based on your specific plan limits on that specific day. 

Brad: 05:39 That sounds incredibly complicated. 

Sarah: 05:41 It is. And only then does the remaining balance get sent back to the provider, who finally mails it to you. 

Brad: 05:48 Wow. 

Sarah: 05:48 That entire invisible labyrinth is exactly why it takes weeks to know what you actually owe. 

Brad: 05:53 It’s a completely opaque process. I mean, you’re just totally in the dark. And the report shows that consumers are rejecting it now? 

Sarah: 06:00 Oh, absolutely. 

Brad: 06:01 Yeah. It says 89% of patients now want to know their out-of-pocket costs before they ever have the visit. 

Sarah: 06:06 Which makes total sense. 

Brad: 06:08 Right. And 57% prefer being offered flexible payment plans before the time of service. It’s just logical. We want to know the financial impact of our decisions before we make them. 

Sarah: 06:18 Exactly. 

Brad: 06:19 And the industry is responding. The report mentions tools like PreBill, which basically sends a text or email payment request for both in-office and telehealth visits prior to the appointment. 

Sarah: 06:30 And by shifting that financial conversation to the front end, you allow the patient to review their responsibility. 

Brad: 06:37 Like in a low-stress environment. 

Sarah: 06:38 Exactly. They can select a payment method or set up a payment plan while they are still in a calm, controlled environment. 

Brad: 06:45 Not standing at a busy front desk with a line behind them. 

Sarah: 06:47 Right. Feeling rushed and embarrassed. 

Brad: 06:50 But healthcare’s inherently unpredictable, right? 

Sarah: 06:54 Sure. 

Brad: 06:54 If I go in for a standard checkup, the doctor might find something that requires an immediate complex diagnostic test. 

Sarah: 07:01 Yeah, that happens all the time. 

Brad: 07:02 So how can a provider possibly give an Amazon-level upfront guaranteed price when the clinical care is just entirely fluid? 

Sarah: 07:12 Well, they can’t give a guaranteed final contract in most cases, and that’s a really crucial distinction here. 

Brad: 07:18 Okay. 

Sarah: 07:18 What these platforms are providing is an anticipated balance. 

Brad: 07:22 Anticipated. 

Sarah: 07:23 Right. 

Brad: 07:23 Got it. 

Sarah: 07:24 The mechanism behind this involves using historical data for standard visit types and then running real-time eligibility checks. 

Brad: 07:31 Oh, so it talks to the insurance company. 

Sarah: 07:33 Exactly. They use APIs to ping your insurance provider instantly and calculate your remaining deductible or coinsurance for that specific baseline service. 

Brad: 07:42 So it’s really just about establishing a baseline expectation. 

Sarah: 07:45 Yes. Even if the final cost fluctuates later because, you know, the doctor had to run an unforeseen test, the patient was already psychologically and financially anchored to that baseline cost. 

Brad: 07:56 That makes sense. They aren’t just opening a letter weeks later, completely blind. 

Sarah: 08:00 Exactly. And from the provider’s perspective, securing this anticipated balance up front drastically reduces claim denials down the line. 

Brad: 08:08 Because they’ve already checked the eligibility. 

Sarah: 08:10 Right. And it fundamentally shifts the patient-provider relationship from this place of reactive anxiety to, like, a proactive partnership. 

Brad: 08:18 Okay, let’s unpack this. Because let’s say that upfront communication goes well. The baseline expectation is set; the care is delivered. 

Sarah: 08:26 Right. 

Brad: 08:26 We still have to transition from when the financial conversation happens to how the final bill is delivered. 

Sarah: 08:33 Yes, the actual delivery mechanism. 

Brad: 08:35 Right. If the dust has settled and there is a remaining balance, delivering that info is where a lot of practices still totally stumble. 

Sarah: 08:43 Oh, big time. 

Brad: 08:44 The report notes that between 2022 and 2025, there was a massive 136% increase in eStatement transactions. 

Sarah: 08:51 I mean, that exponential growth curve tells everything you need to know about consumer preference right now. 

Brad: 08:56 For sure. 

Sarah: 08:57 Currently, about 52 to 57% of patients explicitly state they prefer electronic billing. 

Brad: 09:03 Which, honestly, that feels a bit low to me until you remember how wide a demographic healthcare covers. 

Sarah: 09:09 Exactly. You’ve got elderly patients who prefer paper. 

Brad: 09:12 Right. But for the majority of us, relying solely on physical mail for time-sensitive financial matters is… well, it’s like keeping your Blockbuster membership. 

Sarah: 09:22 Nostalgic. But entirely impractical today. 

Brad: 09:24 Right. It just introduces a physical lag time into a digital world. However, the report does make an interesting point that paper bills aren’t totally dead yet. 

Sarah: 09:34 No, they’re not. 

Brad: 09:35 They’re just evolving. To bridge the gap, we’re seeing this hybrid solution where mailed statements now feature QR codes. 

Sarah: 09:42 Yes, the QR codes are a game changer. 

Brad: 09:45 Right. You open the letter, scan the code with your phone camera, and it instantly drops you into a digital payment portal. 

Sarah: 09:51 That QR code is a perfect example of what the industry calls shortening the path to payment. 

Brad: 09:56 Okay, how so? 

Sarah: 09:57 Well, a practice doesn’t want to abandon the demographic that still relies on physical mail. Right. 

Brad: 10:02 Sure. They still need to reach everyone. 

Sarah: 10:03 But they also want to eliminate the friction of making that patient go find a checkbook and a stamp. 

Brad: 10:08 The worst. 

Sarah: 10:08 Exactly. So by sending multiple formats, like a text message, an email, and a paper bill with a scannable link, they aren’t forcing everyone into one rigid box. 

Brad: 10:19 Right. 

Sarah: 10:19 They’re basically building multiple on ramps to the exact same digital destination. It meets you exactly where you are. 

Brad: 10:25 Yeah, that’s smart. But, you know, delivering a digital bill instantly to someone’s phone doesn’t really solve the core issue if the number at the bottom of the screen is larger than their checking account balance. 

Sarah: 10:35 Right. That’s the real hurdle. 

Brad: 10:36 In fact, speeding up the delivery of a bill they can’t afford probably just accelerates their anxiety. 

Sarah: 10:42 Absolutely. 

Brad: 10:43 So we have to look at how providers are bridging the affordability gap, shifting the conversation from bill delivery to bill financing. 

Sarah: 10:50 And this is arguably the most critical systemic shift we will discuss today. Because the economic reality of healthcare in this country is just severe. 

Brad: 10:59 The numbers in the report are incredibly sobering. 

Sarah: 11:03 They are. 

Brad: 11:03 It says a staggering 1 in 3 Americans skip, postpone or cancel medical treatments due to cost concerns. 

Sarah: 11:10 1 in 3. 

Brad: 11:11 A third of the population is actively choosing between their physical health and their financial stability. 

Sarah: 11:17 It’s heartbreaking. 

Brad: 11:18 It really is. So to combat this, the industry is heavily adopting the buy-now-pay-later models that we usually associate with retail e-commerce. Practices are rolling out these self-serve tools like PlanPay, where patients can essentially dictate their own minimum monthly payments. 

Sarah: 11:35 Yeah. 

Brad: 11:35 And there’s FlexPay, which introduces instant patient financing. The metrics on this are wild, honestly. 

Sarah: 11:41 Tell me about it. 

Brad: 11:42 Patients apply in under a minute, there’s no hard credit check. They see a 90% approval rate, and the provider gets paid in full immediately. 

Sarah: 11:50 If we connect this to the bigger picture, we really have to look at the underlying economic mechanism making that 90% approval rate possible. 

Brad: 11:58 Yeah, I wanted to ask about that. 

Sarah: 12:00 Because why would a financing platform approve a loan in 60 seconds without a hard credit pull? 

Brad: 12:06 Right. That sounds like a recipe for massive defaults. How does the math even work on that? 

Sarah: 12:11 It works because the medical provider is essentially subsidizing the risk. 

Brad: 12:14 Oh, okay. 

Sarah: 12:16 In a traditional model, if a patient can’t pay a large bill, the practice eventually sends that debt to a collection agency. 

Brad: 12:21 And those agencies are ruthless. 

Sarah: 12:23 And expensive. The agency takes a massive cut, often 30 to 50% of whatever they manage to recover, if they recover anything at all. 

Brad: 12:31 Wow, 50%. 

Sarah: 12:32 Yeah. But in this new model, the practice partners with a financing platform instead. 

Brad: 12:37 Okay. 

Sarah: 12:38 The practice agrees to take a small percentage haircut on the total bill upfront, say just 5 or 10%, in exchange for the platform paying them the rest of the balance immediately. 

Brad: 12:47 Oh, I see. So the practice secures immediate cash flow and eliminates the collection risk entirely. 

Sarah: 12:53 Exactly. 

Brad: 12:53 And the patient gets manageable monthly payments without damaging their credit score. 

Sarah: 12:57 Precisely. It is a mutually beneficial economic realignment. 

Brad: 13:01 But wait, is it a little, I don’t know, unsettling to treat essential medical care like you’re buying a flat screen TV on an installment plan? 

Sarah: 13:09 I get that hesitation. I do. But you have to remember, without these options, one in three people are literally skipping care. 

Brad: 13:17 Right, that is true. 

Sarah: 13:18 It isn’t about pushing people into debt. It’s an acknowledgement that without these flexible options, alongside things like digital wallets, Apple Pay, Google Pay, and AutoPay, a third of the population will simply opt out of the healthcare system. 

Brad: 13:30 Which is worse. 

Sarah: 13:31 Much worse. And if a subsidized payment plan is the difference between someone getting a crucial diagnostic scan or ignoring a symptom until it requires emergency surgery. 

Brad: 13:41 Then that financing mechanism is basically a fundamental component of public health. 

Sarah: 13:45 Exactly. 

Brad: 13:46 That reframes it entirely for me. The financing is no longer the barrier; it’s the ladder over the barrier. 

Sarah: 13:52 Well said. 

Brad: 13:53 But let’s look at another scenario. Imagine you do have the funds. You receive the digital bill seamlessly, and there’s no affordability issue at all. 

Sarah: 14:01 Okay, you, best case scenario. 

Brad: 14:03 Right? Why do a massive number of patients still ignore the notification and essentially ghost their doctor? The data points to a very simple, very human reason. Confusion. 

Sarah: 14:14 Confusion is paralyzing. 

Brad: 14:15 It really is the silent killer of the revenue cycle. Here’s where it gets really interesting. The report shows that 45% of patients miss or delay a payment simply because the bill itself is confusing, or their insurance coverage is unclear. 

Sarah: 14:28 It’s so common. 

Brad: 14:30 It is. You look at the portal and see jargon you just don’t understand, like you might see a charge for a “level three visit.” 

Sarah: 14:36 Right? 

Brad: 14:37 Now, to a layperson, a level three visit sounds like you had some complex, intensive procedure. 

Sarah: 14:43 Sounds serious. 

Brad: 14:44 Right? But in medical billing terms, a level two visit might just be a basic five-minute check-in, while a level three simply means the doctor spent 15 minutes evaluating multiple minor conditions. 

Sarah: 14:56 But to the patient, both scenarios just felt like a quick chat in an exam room. 

Brad: 15:00 Exactly. 

Sarah: 15:01 So when they see “level three” and a higher price tag, they naturally assume it’s a mistake. 

Brad: 15:05 They assume they’re being overcharged, and the friction required to get an answer is just agonizing. 

Sarah: 15:11 It’s a nightmare. 

Brad: 15:12 You have to call during work hours, navigate a phone tree, sit on hold listening to terrible elevator music. 

Sarah: 15:17 Or the worst music. 

Brad: 15:19 Right. Just to ask someone why you were charged for, like, a band-aid, or to explain some arbitrary billing code. 

Sarah: 15:25 Most people simply don’t have the time or energy for that. 

Brad: 15:28 No. So they close the tab, say “I’ll figure this out later,” and later just never comes. 

Sarah: 15:33 Yeah. 

Brad: 15:34 To fix this, the industry is implementing tools like Payer Messages. This introduces secure two-way messaging directly inside the payment portal. 

Sarah: 15:44 Which is huge. 

Brad: 15:45 And it pairs with PayReminders, which automate follow-ups but instantly cease the moment a payment is actually made. 

Sarah: 15:51 The mechanism of that two-way messaging is profound because it stops the freeze response we talked about earlier. 

Brad: 15:57 How so? 

Sarah: 15:57 Well, sometimes the fastest path to payment isn’t to send a threat of collections, or, you know, a fourth automated reminder text. 

Brad: 16:05 Right. 

Sarah: 16:06 It’s simply to provide an answer. By integrating secure messaging directly where the bill lives, you allow a patient to type a quick question like, “hey, did my insurance cover the lab work?” 

Brad: 16:16 And someone can just answer it. 

Sarah: 16:18 Exactly. A staff member can clarify it asynchronously. You remove the administrative burden and phone tag, and you empower the patient to hit “approve” the moment they actually have clarity. 

Brad: 16:28 It treats them like a capable consumer who just needs a tiny bit of context. 

Sarah: 16:32 Exactly. 

Brad: 16:33 So we’ve broken down upfront transparency, omnichannel delivery, the economics of flexible financing, and resolving confusion with two-way communication. 

Sarah: 16:42 It’s a lot of pieces. 

Brad: 16:44 It is. But what happens when a practice buys all these different software solutions from different vendors? 

Sarah: 16:49 Oh, yeah. 

Brad: 16:50 Or what happens when a patient simply doesn’t engage with any of it and actually enters collections? 

Sarah: 16:55 Right. 

Brad: 16:56 The final piece of this puzzle is the transition from fragmented chaos to a connected ecosystem. 

Sarah: 17:02 Fragmented chaos is, unfortunately, the current reality for a vast majority of clinics out there. 

Brad: 17:07 Really? 

Sarah: 17:08 Oh, yeah. They operate in data silos. They might use one vendor for appointment reminders, a completely different software for their payment portal. 

Brad: 17:15 A third party for patient financing. 

Sarah: 17:17 Right. And a totally disconnected external agency for collections. None of the systems talk to each other. 

Brad: 17:23 Which means the patient is bouncing between different interfaces, creating even more friction. 

Sarah: 17:27 Exactly. 

Brad: 17:28 The BillFlash report outlines the ideal connected journey in nine steps. 

Sarah: 17:34 Let’s hear them. 

Brad: 17:35 Okay. It goes before visit, bill, notify, pay, ask questions, remind, finance, collect, and report. 

Sarah: 17:45 That’s comprehensive. 

Brad: 17:46 It is. If I’m looking at this structurally, when a practice breaks down those data silos, the patient experience becomes completely unified. 

Sarah: 17:54 Right. 

Brad: 17:55 You get a text beforehand with your anticipated cost. After the visit, the same platform emails you a link to a secure portal. Inside that single portal, you can ask a question, and once it’s answered, you can click one button to finance the balance over three months using a card stored on file. 

Sarah: 18:10 It’s brilliant. 

Brad: 18:11 It requires zero phone calls, and everything stays in one secure lane. 

Sarah: 18:14 And that structural integration becomes most vital at the “collect” stage, honestly… 

Brad: 18:19 The collect stage. 

Sarah: 18:20 Yeah. The report specifically advocates for integrated collections, which keeps past-due accounts within the same original software ecosystem. 

Brad: 18:28 Instead of selling the debt off to a third-party. 

Sarah: 18:30 Yes. This raises an important question about how medical practices fundamentally view their relationship with their patients. 

Brad: 18:37 How do you mean? 

Sarah: 18:37 In the legacy model, sending someone to collections was basically an act of excommunication. 

Brad: 18:42 That’s a strong word. 

Sarah: 18:43 But it’s true. The provider washes their hands of the patient. A third-party agency takes over using really aggressive tactics. The practice loses half the recovered revenue to fees, and the doctor-patient trust is permanently severed. 

Brad: 18:57 Not to mention, the patient might genuinely just be going through a temporary financial hardship. 

Sarah: 19:01 Exactly. Which is why integrated collections changes the philosophy. 

Brad: 19:06 How does it work? 

Sarah: 19:07 By keeping the recovery process in-house, utilizing recovery specialists who operate within the practice’s existing software. The provider retains oversight of the communication. 

Brad: 19:16 Oh, so they control the tone. 

Sarah: 19:18 Yes. The payments go directly to the provider’s bank account without a middleman taking a massive cut. 

Brad: 19:23 That makes so much more sense. 

Sarah: 19:24 But more importantly, it treats a past-due balance not as a moral failure to be punished, but as just another stage in the financial journey to be managed. 

Brad: 19:33 It preserves the relationship. 

Sarah: 19:34 Right, so that when the patient’s financial situation stabilizes, they still feel comfortable returning to that doctor for their clinical care. 

Brad: 19:41 It maintains their dignity. It keeps them in the fold of the healthcare system. 

Sarah: 19:45 Absolutely. 

Brad: 19:47 When we pull all of these pieces together, the overarching theme of this deep dive is really about evolution. 

Sarah: 19:53 Yeah, it really is. 

Brad: 19:55 We’re watching the evolution of the patient into a healthcare consumer. Technology is finally being leveraged not just to digitize old paper processes, but to completely strip away the friction-heavy architecture of the past. 

Sarah: 20:07 It’s about time. 

Brad: 20:08 The takeaway here is that you, the listener, should expect more from the administrative side of your healthcare. You deserve the same seamless, transparent and dignified experience managing your medical bills as you do managing any other aspect of your financial life. 

Sarah: 20:22 The tools and the economic models now exist to make that a reality. And the healthcare organizations that aggressively adopt this connected ecosystem will be the ones who ultimately retain their patients’ trust. 

Brad: 20:33 Until next time, thanks for taking this deep dive with us. 

Sarah: 20:40 Take care, everyone. 

Narrator: Thanks for tuning into the Billing Blueprint podcast. For more insights or to dive deeper dive deeper into today’s topics. Head over to billflash.com. Don’t forget to subscribe and we’ll catch you next week with more strategies to keep your practice running smoothly and getting paid faster.

Sources:

Your Patients Expect Amazon-Level Billing: Is Your Patient Payment Experience Keeping Up?