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Doctor communicating transparently with patient about payment.

Fostering Patient Relationships Through Payment Options

Facing the burden of high-deductible health plans and escalating out-of-pocket costs, an increasing number of patients are delaying or choosing not to receive necessary medical care. In the past year alone, approximately one-quarter of all American adults skipped or postponed getting treatment due to cost. Unsurprisingly, the rates are even higher among the uninsured—over 60% reported facing similar difficulties. This article explores best practices for leveraging patient payment options to enhance patient satisfaction, trust, and engagement.

First, we will discuss common patient payment preferences and concerns to inform effective financial strategies. Next, we will discuss the value of offering customizable patient payment options and convenient online payment channels.

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